Warranty Terms and Conditions


Coverage and Duration

  • This warranty covers defects in materials and workmanship under normal use for a period of 7 years from the date of purchase for home usage, and 1 year warranty for commercial usage.
  • The warranty applies only to the original purchaser and is non-transferable.


Warranty Services

  • During the warranty period, we will repair or replace, at our discretion, any product that proves to be defective in materials or workmanship.
  • To obtain warranty service, contact our customer service department and provide proof of purchase.


Exclusions

  • This warranty does not cover damage caused by misuse, abuse, accidents, unauthorized alterations, or repairs.


Claim Procedure

  • Contact our customer service department within 24 hours after the unboxing of discovering the defect.
  • Provide a detailed description of the issue and proof of purchase with video unboxing included.


Claim Procedure

  • Contact our customer service department within 24 hours after the unboxing of discovering the defect.
  • Provide a detailed description of the issue and proof of purchase with video unboxing included.
  • Follow the instructions provided by our customer service team for returning the product, if necessary.


General Provisions

  • This warranty gives you specific legal rights, and you may also have other rights which vary from state to state (or country to country).
  • Any implied warranties, including warranties of merchantability and fitness for a particular purpose, are limited to the duration of this warranty.

For further assistance, please contact our customer service department at
+62 813-3889-1531.

Guidelines for Commercial Use

Installation and Training

  • A BRAWIUM team will provide a demonstration on how to correctly install, use, and clean the machine/equipment.
  • Proper and regular cleaning is essential to maintain the durability of the machine. Only the container can be cleaned with water. Do not use water to clean other parts of the machine to avoid damage.

Usage Recommendations

  • Avoid using large quantities of turmeric frequently due to its hard texture and staining properties, which can damage the machine. Turmeric can be used if the machine is cleaned immediately and correctly after use.

General maintenance or replacement of consumable parts.

  • Normal wear and tear, including rust or stains.
  • Any unethical business practices contradictory to trade ethics.

Additional Provisions

  • The warranty remains valid only for the original warranty period, even if repairs are made.
  • In the event of unavailable parts, the company’s depreciation policy will apply.
  • Violations against the warranty, including self-repairs, water exposure, misuse, or failure to comply with the product manual, void the warranty.
  • The limited warranty starts from the date of purchase.
  • For further information, please contact our customer service department at +62 813-3889-1531 (Monday to Friday at 09.00 - 17.00 WITA)